tl;dr: Sony's European PlayStation terms of service allow the company to close accounts inactive for 36 months, permanently revoking access to all digitally purchased games—a policy that predates GDPR and has existed since 2009. The issue has gained attention amid Sony's announcement that new PlayStation games will no longer ship on physical discs starting in 2028. Notably, Microsoft has similar inactivity terms but explicitly exempts accounts containing digital purchases from deletion.