tl;dr: Salesforce is acquiring Fin (formerly Intercom) for approximately $3.6 billion to bolster its Agentforce platform with Fin's AI customer service agent, which runs on a proprietary model called Apex and reportedly resolves 76% of support volume end-to-end. The deal targets faster time-to-value for SMB and commercial customers and brings Fin's 30,000+ customer base to Salesforce, with closing expected in Q4 of Salesforce's fiscal 2027.